Guides
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Plain-English guides on websites, bookings, automation and AI for Australian service businesses, so you can make the call that suits you, with or without us.
How much does a website cost for a small business in Australia?The build is only one line on the bill. Here is what actually drives the price, plus the ongoing costs most quotes leave out.Read the guide
What is an AI receptionist, and is it right for your business?Here's what actually happens when an AI receptionist answers your phone, who it suits, and when a real person or plain voicemail is still the better call.Read the guide
Airbnb fees vs your own booking site: what direct bookings saveA worked example showing what Airbnb and Booking.com commission actually costs a host, and what the same booking costs through your own site.Read the guide
WordPress, Squarespace or custom-built: which suits a service business?WordPress, Squarespace, Wix and custom-built all make a website. They don't all make the same website, or cost the same to run once it's live.Read the guide
Getting a website built: what happens, step by stepThinking about getting a website built but not sure what's involved? Here's exactly what happens, in order, from your first call to launch day.Read the guide
Custom software or SaaS? How to chooseSubscription apps suit plenty of businesses. Here's when keeping them is the better deal, and when owning your own software pays off.Read the guide10 admin jobs, by industry
10 admin jobs every tradie can automateAnswering the phone, writing quotes, chasing invoices. Here are ten admin jobs a tradie can hand off, and what automating each one looks like.Read the guide
10 admin jobs every physio clinic can automateIntake forms, reminders, recalls, after-hours calls. Here are ten admin jobs a physio clinic can hand off, and what automating each one looks like.Read the guide
10 admin jobs every holiday rental owner can automateEnquiry replies, check-in guides, cleaner handovers, review requests. Here are ten admin jobs a holiday rental owner can hand off.Read the guide
10 admin jobs every restaurant can automateTaking bookings mid-service, chasing no-shows, replying to function enquiries. Here are ten admin jobs a restaurant can hand off.Read the guide
10 admin jobs every tour operator can automateSeat bookings, pickup texts, manifests, reviews. Here are ten admin jobs a tour operator can hand off, and what automating each one looks like day to day.Read the guide
10 admin jobs every wedding and events business can automateEnquiry replies, proposals, deposits, final numbers, reviews. Here are ten admin jobs a wedding or events business can hand off, one at a time.Read the guide
10 admin jobs every cafe can automateCatering enquiries, pickup reminders, supplier invoices. Here's what a busy cafe can hand off, and what your point of sale probably already covers.Read the guide
10 admin jobs every cleaning business can automateQuoting a job, booking recurring cleans, chasing invoices. Here are ten admin jobs a cleaning business can hand off, and what automating each one looks like.Read the guide
10 admin jobs every small accounting practice can automateOnboarding, document chasing, invoices, status updates. Here are ten admin jobs a small accounting practice can hand off, and what that looks like day to day.Read the guide
10 admin jobs every landscaper and gardener can automateBooking site visits, writing quotes, chasing invoices between mowing rounds. Here are ten admin jobs a landscaping business can hand off, and what automating each one looks like.Read the guideStart your project
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